Service Delivery Manager - Dublin

📋 Description

• Produce customer and internal service reporting
• Conduct regular service reviews with customers
• Handle escalations, issues, problems, and requirements
• Oversee invoicing and financial aspects of assigned accounts
• Perform monthly forecasting of project costs and revenue, implementing corrective measures
• Ensure ISO20000 compliance and best practices

🎯 Requirements

• 8+ years in Service Delivery Management
• Fluency in English
• Strong verbal and written communication skills
• Proven experience in customer service and relationship management
• Strong analytical skills
• Track record of driving revenue opportunities

🎁 Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching with quarterly Pathways Career Development
• Flexible/remote working
• Financial Wellbeing initiatives including Pension (5% match), Private Healthcare, Life Assurance
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness
• 24 days holiday plus Public Holidays, enhanced maternity/paternity leave, marriage/civil