Service Delivery Manager - Dublin

📋 Description

• Produce both customer and internal service reporting.
• Conduct regular reviews with customers.
• Handle escalations, issues, problems, and requirements.
• Oversee invoicing and financial aspects of assigned accounts.
• Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective
• Ensure ISO20000 compliance and best practices.

🎯 Requirements

• 8+ years in Service Delivery Management.
• Fluency in English.
• Strong verbal and written communication skills.
• Proven experience in customer service and relationship management.
• Strong analytical abilities.
• Track record of driving revenue opportunities.

🎁 Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching
• Flexible/remote working
• Financial Wellbeing initiatives including Pension with 5% match, Private Healthcare Cover, Life
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes
• 24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave