Service Delivery Manager

📋 Description

• Own service delivery and operational performance across ~10–15 enterprise customers with support
• Coordinate with technical and development teams to ensure data delivery in line with SLAs and
• Monitor data pipelines, feed performance, costs, delivery schedules, uptime, and quality indicators.
• Manage the complete lifecycle of customer change requests from scoping to delivery and billing.
• Oversee project efficiency, margins, and profitability, identifying operational inefficiencies and
• Build trusted customer relationships through proactive communication and reporting.

🎯 Requirements

• 5+ years of experience in service delivery, account operations, or similar client-facing role.
• Proven experience managing enterprise customers with multiple stakeholders and priorities.
• Strong stakeholder management and communication, translating technical concepts into business
• Experience managing SLAs, KPIs, and operational reporting in a customer-facing environment.
• Strong commercial awareness, monitoring efficiency, margins, costs, or profitability.
• Ability to analyze uptime, MTTR, data quality, and data pipeline integrity; experience with CRM

🎁 Benefits

• Competitive compensation of €55,000–€62,000 per year.
• Fully remote working arrangement with flexibility on location.
• Opportunity to work with cutting-edge open-source technologies.
• Collaboration with a self-motivated, multicultural team.
• Exposure to complex enterprise customers and large-scale data delivery operations.