Service Delivery Manager - Metropolitan Police Radio Services

📋 Description

• ITIL/SIAM Service set up and transition to service operation
• Responsible for ensuring end to end services provided to our Customer are functioning and meet
• Will manage and develop customer relationships at senior level to maximise customer satisfaction
• Line manage a number of staff covering functions such as catalogue orders, asset management
• Ensure that the wider contract delivery team has appropriate tools and processes in place to
• Accountable for the production of a Service Performance Report and attendance at Customer Service

🎯 Requirements

• Proven Client Services Management background
• Detailed understanding of ITIL above foundation level (v3 or later preferred)
• Understanding of SIAM
• Knowledge of the various technologies used to deliver services
• Excellent communication skills at Customer and Technical levels
• Experience in working for an outsourcing organisation

🎁 Benefits

• Single Private Medical Cover (with the option to select family cover at an additional cost)
• 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
• 4 x basic salary life assurance cover
• A Group Pension Plan with fantastic employer contributions
• A selection of tax efficient flexible benefits to suit your individual needs