Service Delivery Manager - Offshore

📋 Description

• Act as the Single Point of Contact (SPOC) for the Managed Service Provider (MSP) and their
• Participate actively in Customer Steering Group meetings, collaborating with the MSP to discuss
• Provide guidance to the PSC and MSP to drive the Business as Usual (BAU) operations and recommend
• Analyze customer business needs and pain areas to identify opportunities for automation and value
• Aligned with the MSP contract, gain a deep understanding of the customer's business goals and
• Comprehend and address the customer's DEX goals, strategic plans, pain points, and limitations

🎯 Requirements

• Bachelor's degree in Computer Science or Computer Engineering preferred
• 15 - 25 years of experience in technical consulting, analytics, and automation
• Consulting-based approach in previous roles with good project management skills
• Knowledge of Nexthink or competing products would be an advantage
• Flexible to work in UK / US shifts
• Proficient in analyzing data to identify pain points and opportunities with actionable insights

🎁 Benefits

• Permanent Contract and competitive compensation package
• Health insurance through ACKO with OPD coverage for dental, vision, health check-ups
• Hybrid work model balancing office and remote work
• Flexible hours and unlimited vacation on top of 22 days of holidays, plus paid bank holidays (12)
• Free access to professional training platforms
• Personal accident insurance with coverage up to 3 times annual CTC