Service Delivery Manager (Remote)

📋 Description

• Build and maintain relationships with customer stakeholders.
• Own service delivery experience and customer health.
• Partner with Managed Services and Customer Success for onboarding.
• Ensure SLAs and customer expectations are met.
• Monitor service performance, risks, and action plans.
• Lead service reviews and escalation handling.

🎯 Requirements

• Customer-facing experience with relationship-building.
• Experience managing customer relationships and service delivery in tech.
• Strong organizational and time management skills.
• Excellent written and verbal English.
• Problem-solving, analytical, and critical-thinking abilities.
• Ability to learn technical concepts quickly and facilitate discussions between customers and technical teams.

🎁 Benefits

• Remote-only, globally dispersed workforce.
• Flexible work hours and paid time off programs.
• Equipment provided for remote office.
• Funds for career development and certifications.
• Connectivity allowances and equity incentive plan.
• Wellbeing programs such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays.