Service Delivery Manager – Unified Communications  Video Conferencing

📋 Description

• Own and manage the service relationship between the customer and service delivery teams.
• Monitor day-to-day operations and ensure SLAs and contractual commitments.
• Coordinate cross-functional teams to ensure seamless service delivery.
• Act as the primary escalation point for service-related issues.
• Oversee delivery of enterprise Video Conferencing, Unified Communications, and Collaboration Services.
• Ensure availability, reliability, and performance of conferencing platforms globally.

🎯 Requirements

• 5+ years in Service Delivery Management or ITSM/IT Operations.
• Strong knowledge of ITIL Service Management processes.
• Experience managing SLAs, KPIs, reporting, and governance.
• Experience leading customer-facing service reviews and executive presentations.
• ITIL, Incident, Problem, Change, and Escalation management experience.
• Experience coordinating cross-functional technical and operational teams.

🎁 Benefits

• Team-oriented culture with development and growth opportunities.
• Continuous training and access to industry-certified experts.
• Competitive benefits package.
• Global enterprise environment with diverse teams.
• Support for personal and professional growth.
• People First, collaboration, and inclusion.