Service Delivery Senior Manager – Software Publisher Services

📋 Description

• Senior operational leadership role building infrastructure for high-quality service delivery across
• Own delivery governance, quality frameworks, resource planning, reporting, and processes across
• Create systems and standards that enable client-facing teams to perform at their best without
• Blend strategic thinking with hands-on process design, data-driven decisions, and people
• Influence senior stakeholders in a matrix environment while shaping a unified culture and

🎯 Requirements

• Significant experience in delivery/operations/programme management or related leadership in
• Proven ability to build or improve governance, quality frameworks, and delivery infrastructure
• Experience managing shared resource pools, capacity planning, staffing models, and related ops
• Strong international delivery experience across time zones and distributed teams.
• Experience using delivery tracking, dashboards, and data to identify risks and guide decisions.
• Knowledge of software asset/ITAM compliance is a plus; systems thinking and continuous improvement

🎁 Benefits

• Competitive compensation aligned with role impact.
• Flexible, distributed-friendly working environment.
• Autonomy to design delivery standards and scalable processes.
• Direct collaboration with senior leadership and stakeholders.
• Opportunity to shape global team culture and capabilities.
• Paid mental health days and generous vacation.