Service Delivery Specialist at H&M Group (~$1250k/year)

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Lead Command Centre operations during assigned shifts, ensuring effective incident coordination
Maintain real-time awareness of platform and service health through monitoring of Service Level
Provide operational leadership during incidents, coordinating with Product Teams, Cross Journey
Ensure effective shift handovers, workload distribution, escalation management, and seamless 24/7
Drive operational readiness by ensuring monitoring, support procedures, knowledge articles
Identify opportunities to improve monitoring, observability, tooling, automation, workflows, and

Proven experience in IT Operations, Service Delivery, Command Centre Operations, Site Reliability
Strong understanding of Incident, Event, Knowledge, Problem, and Service Management practices.
Experience with monitoring, observability, production support, service health management, and
Experience coordinating operational activities across complex and globally distributed technology
Strong stakeholder management, communication, analytical, and problem-solving skills.
Experience driving operational improvements, service stability, and continuous improvement

Attractive benefits with extensive development opportunities around the globe.
Opportunity to work in a global technology environment.
Collaborate with diverse teams.
Build leadership and technical capabilities.
Contribute to improving reliability and stability of technology services supporting millions of

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