Service Delivery Specialist

📋 Description

• Serve as the primary contact for clients and vendors regarding service, support, and
• Provide remote troubleshooting and support for audiovisual and video conferencing systems.
• Manage and track service requests through the ticketing system, ensuring timely resolution.
• Coordinate technicians, vendors, and repair resources to deliver efficient service outcomes.
• Process service orders, purchase orders, warranty claims, RMAs, and related documentation.
• Maintain service contracts, records, and equipment documentation.

🎯 Requirements

• Basic knowledge of AV equipment and video conferencing platforms
• Strong computer skills and confidence using technology
• Excellent written and verbal communication skills
• Strong customer service and interpersonal skills
• Perceptive and critical thinker with the ability to troubleshoot and resolve issues
• Team-oriented but able to work independently when needed

🎁 Benefits

• Day 1 HMO + 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments