Service Designer - contract

📋 Description

• Facilitate collaborative working sessions to gather user insights, business needs, requirements
• Create functional flows and other experience artifacts that clearly visualize user journeys and
• Partner with Product Managers to refine features, bringing a human-centred design perspective to
• Analyze insights and findings from generative research to inform, evolve, and refine the target
• Develop conceptual design assets based on project needs, including user flows, functional flows
• Contribute to feature creation and authoring, helping improve the quality, consistency, and overall

🎯 Requirements

• Service Design, Interaction Design, or Design Research
• Human-centred design methodologies
• Designing and improving end-to-end experiences across digital and physical touchpoints
• Balancing user needs with business objectives, operational considerations, and technical constraints
• Translating research findings and customer insights into actionable design recommendations
• Proficiency with Figma, including creating wireframes, user flows, prototypes, and collaborative

🎁 Benefits

• CAD $75–$95 per hour
• Fully remote contract opportunity within Canada
• Contract duration from ASAP through December 31, 2026
• Opportunity to contribute to a meaningful government transformation program
• Work alongside multidisciplinary professionals on complex, real-world client challenges
• Collaborative environment focused on knowledge sharing, mentorship, and continuous improvement