Service Designer, Support

📋 Description

• Work with User Operations teams to design, execute, and report on research, identify opportunities
• Collaborate closely with Engineering, Product, Support Delivery, and Operations to prioritize
• Demonstrate strong stakeholder management, influence, and communication skills by presenting your
• Own the end-to-end research and operationalization process, including meeting with stakeholders
• Partner cross-functionally to map customer journeys, including product and support interactions

🎯 Requirements

• 8+ years of relevant experience in service design or closely related roles, with demonstrated
• A bachelor's degree in Service Design, Interaction Design, Human-Computer Interaction, Human
• Strong qualitative research and synthesis skills and the ability to combine customer insights with
• Experience designing across customer touchpoints, internal workflows, and systems, including the
• Proven experience leading ambiguous projects that span across product, engineering, and support
• Clear written, verbal, and visual communication skills, with the ability to explain design

🎁 Benefits

• Relocation assistance to new employees
• Hybrid work model of 3 days in the office per week