Respond to and resolve user queries and incidents via phone, email, and ticketing system
Troubleshoot hardware, software, and network issues in a timely manner
Escalate complex issues to appropriate IT teams when necessary
Maintain accurate documentation of all support activities and solutions
Assist in the creation and maintenance of knowledge base articles
Contribute to the continuous improvement of IT support processes

🎯 Requirements

1-3 years of experience in IT support or a related field
Proficiency in IT service management tools (e.g., ServiceNow, JIRA)
Strong knowledge of remote desktop support software and techniques
Excellent problem-solving and analytical skills
Exceptional communication abilities, both written and verbal
Demonstrated experience in providing customer-focused support

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot