Service Desk Analyst

📋 Description

• Based at Hartlepool office; shifts Mon–Fri 8:00–16:30 or 8:30–17:00.
• Deliver 1st line IT service to users.
• Manage customer mailboxes and log emails in ITSM.
• Log incidents and requests per documented procedures.
• Provide first-line investigation and basic HW/SW fixes.
• Keep users informed; resolve password resets and activations.

🎯 Requirements

• Excellent customer service and communication.
• Microsoft Office proficiency (Outlook, Excel).
• Flexible, self-motivated, takes ownership.
• Strong attention to detail; follow instructions.
• 1st line IT role experience; ITIL desirable.
• Eligible for UK Security Clearance.

🎁 Benefits

• Private medical cover for employee (family option).
• 25 days holiday (+ buy/sell option).
• 4x basic salary life assurance.
• Group pension with employer contributions up to 8.5%.
• Flexible benefits to suit individual needs.
• LinkedIn Learning access to 15000+ courses.