Added
4 minutes ago
Location
Type
Full time
Salary
Salary not provided
Save Job

Related skills

customer service excel microsoft office itil incident management
JobCopilot logo
Meet JobCopilot: Your Personal Al Job Hunter
Automatically Apply to Your Dream Jobs While You Sleep
Try it now →

📋 Description

  • Based in Hartlepool office; shifts Mon-Fri 8:00-16:30 or 8:30-17:00
  • Provide first-line IT support to users
  • Deliver excellent customer service and clear communication
  • Log incidents and requests in ITSM tool; meet SLAs
  • Resolve basic hardware/software problems
  • Maintain documentation and update knowledge base

🎯 Requirements

  • Prior 1st line IT support experience
  • Excellent customer service and communication
  • Proficient with Microsoft Office (Outlook, Excel)
  • Flexible, self-motivated with ownership
  • Strong attention to detail and instruction-following
  • Eligible for UK Security Clearance

🎁 Benefits

  • Private medical cover for employees
  • 25 days holiday plus buy/sell option
  • Life assurance 4x basic salary
  • Pension contributions up to 8.5%
  • LinkedIn Learning access for all staff
  • Employee assistance programme
Apply on employer's website
This employer gathers applications via their own applicant tracking system.
You will be redirected to an external application form.
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Activate JobCopilot

Related Customer Support Jobs

See more Customer Support jobs →