Added
28 days ago
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Full time
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Related skills

customer service excel microsoft office itil itsm
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📋 Description

  • 1st line IT service for users
  • Shift: Mon-Fri 8am-4:30pm/8:30am-5pm
  • Based from Hartlepool office
  • Handle incidents and requests per SLA
  • Log and classify tickets in ITSM tool
  • Provide basic hardware/software fixes

🎯 Requirements

  • Customer service skills
  • Microsoft Office (Outlook, Excel)
  • Flexible, self-motivated with attention to detail
  • Strong communication and ownership
  • Ability to follow instructions
  • Experience in 1st line support and ITIL is desirable

🎁 Benefits

  • Private Medical Cover
  • 25 days holiday (+buy/sell)
  • Life assurance cover
  • Group Pension up to 8.5%
  • LinkedIn Learning access
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