Serve as the primary contact for IT-related issues, inquiries, and service requests via various
Log, classify, and prioritize incidents and requests using ITSM tools and following established
Troubleshoot and resolve IT problems or escalate complex issues to appropriate support teams
Provide clear, professional guidance to customers on appropriate courses of action and expected
Monitor and track open tickets to ensure timely resolution and adherence to service level agreements
Working in Shifts (rotational with night shift allowance)

🎯 Requirements

3 to 5 years of experience in managing L1 and L1.5 roles in call taking role.
Advanced English language skills (both written and verbal)
Strong problem-solving and analytical abilities to diagnose and resolve IT issues efficiently
Customer-focused mindset
Proficiency in using ITSM tools and ticketing systems
Hardware, software and application troubleshooting experience.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot