Service Desk Analyst

📋 Description

• Log and track incidents and service requests in a ticketing system, ensuring accurate and
• Escalate issues to appropriate teams if necessary and follow established processes for incident
• Provide technical support and assistance to end users in person and remotely, ensuring timely
• Take ownership of all IT equipment in the office, including computers, printers, network devices
• Coordinate with internal infrastructure for switches upgrades and with internal security operations
• Monitor IT systems and networks to identify potential issues, proactively mitigate risks, and

🎯 Requirements

• Bachelor's degree in computer science, information technology, or a related field experience
• Proven experience in providing technical support to end users, face-to-face or remotely
• Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking
• Excellent communication skills with the ability to translate technical concepts into non-technical
• Familiarity with ticketing systems, incident management processes and asset management, ServiceNow
• Intermediate understanding of Office365