Service Desk Analyst

📋 Description

• Provide remote troubleshooting for devices with airport operations personnel
• Hardware support, including component and cable verification, addressing equipment failures
• Network support, involving monitoring and troubleshooting network infrastructure (ISP, routers
• Assist users with software configuration and troubleshooting, along with remote software
• Utilize various software tools, such as PDQ, Virtual Machines, Azure AD, Meraki, Peplink, Okta
• Escalate issues to third-party vendors and coordinate on-site visits for timely resolution

🎯 Requirements

• Federal Personnel Security (PerSec) screening and clearance attainment is a requirement for this
• 2+ years of applicable experience, including in-person and remote experience in a customer
• Demonstrated success in providing a stellar customer service experience along with desire to find
• Strong communicator with exceptional ability to interact with technical and non-technical end-users
• Highly organized and detail-oriented with an ability to strive in a fast-paced environment with
• Technical knowledge of network infrastructure setup, maintenance, and troubleshooting --

🎁 Benefits

• 15 days Paid Time Off for Full-Time Team Members, increasing with time in service
• 10 Company Paid Holidays (1.5x pay if worked!)
• Comprehensive Medical, Dental, Vision, Pet, Home, Auto, Disability, Life Insurance, and Legal
• Backup childcare and eldercare through Care.com
• Paid Parental, Family, Military & Bereavement Leave Program for eligible team members
• Emotional Well-Being Assistance