Service Desk Analyst

📋 Description

• Primary contact for IT incidents and service requests; monitor and escalate.
• Coordinate communication between IT teams, customers, and operations.
• Document outages and root cause analysis to prevent recurrence.
• Escalate issues internally and externally as needed.
• Maintain enterprise infrastructure monitoring using ITSM tools.
• Provide timely, effective support to customers.

🎯 Requirements

• High School Diploma/GED; 2+ years IT experience.
• ITIL environment experience in service desk.
• Multitask, problem solve in a fast-paced environment.
• Reliable, self-motivated; willing to learn; independent.
• Windows and macOS experience; basic networking.
• Active Directory knowledge.

🎁 Benefits

• Profit sharing
• Medical/Dental/Vision/Life/Disability insurance
• 401K with employer match
• Employee Stock Purchase Plan
• Flight benefits
• Paid vacation, holidays, and sick time