Service Desk Consultant - Spanish

📋 Description

• Provide Tier I technical support for IT systems, communications tools, and related services
• Record customer issues and service requests accurately in the ticket management system, ensuring
• Assess reported symptoms, determine incident urgency and priority, and resolve issues at first
• Escalate incidents that require additional expertise to the appropriate Tier II support team and
• Manage internal and external escalations professionally, keeping relevant stakeholders informed and
• Deliver high-quality customer service over the phone and through other support channels, adapting

🎯 Requirements

• At least 2 years of experience in a technical support role providing Tier I assistance within a
• Fluency in both Spanish and English, with excellent written and verbal communication skills in
• Demonstrated troubleshooting skills and the ability to diagnose and resolve technical and
• Strong customer service skills, including the ability to build rapport, listen actively, and
• Excellent organizational skills, with the ability to document incidents accurately, assess urgency
• Ability to adapt to changing customer needs, manage competing priorities, and remain calm and

🎁 Benefits

• Hourly pay: CAD $22–$24 per hour.
• Contract duration: Initial nine-month contract, with the possibility of extension or conversion to
• Remote work: Opportunity to work remotely from within Canada.
• Collaborative culture: Join a diverse team that values teamwork, knowledge sharing, and
• Recognition programs: Opportunities to have contributions and achievements acknowledged.
• Inclusive workplace: A commitment to diversity, equity, belonging, and an environment where people