Added
27 days ago
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Type
Full time
Salary
Salary not provided
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Related skills

powershell windows networking itil active directory

📋 Description

  • Remote Service Desk Engineer for NZ time zone
  • Provide remote phone and ticket-based support
  • Log, triage, troubleshoot incidents per SLA
  • Manage tickets with updates and clear communication
  • Support endpoint management and user provisioning
  • Participate in rostered NZ business hours coverage

🎯 Requirements

  • 1+ years in Service Desk/Helpdesk/Tech Support
  • Experience with Microsoft 365, Active Directory, Intune, Windows
  • Networking: TCP/IP, DNS, DHCP, VPNs, firewalls
  • ITIL/ITSM knowledge (Incident, Problem, Change)
  • RMM/PSA tools, PowerShell, automation experience
  • Able to work remotely with minimal supervision; strong comms

🎁 Benefits

  • Friendly team with strong technical support network
  • Work with the latest IT technologies
  • Internal career growth for high performers
  • Certification Bonus Program
  • EAP Program – Three free sessions per year
  • Referral Bonus Initiative
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