Service Desk Engineer

📋 Description

• Identify, investigate, and resolve complex technical issues reported by users, including system
• Provide remote technical assistance to maintain user productivity and system uptime.
• Manage multiple customer accounts, tickets, and user requests while prioritizing work according to
• Configure, install, maintain, and troubleshoot desktop computers, laptops, mobile devices
• Upgrade, support, and troubleshoot Windows 10, Microsoft Office 2016, and other approved desktop
• Set up and troubleshoot domains, user accounts, software accounts, user profiles, and access

🎯 Requirements

• Graduate or postgraduate qualification in Commerce, with a minimum of 15 years of formal education.
• 2–3 years of relevant professional work experience.
• Practical knowledge of desktop and laptop troubleshooting, with a basic understanding of networking
• Experience upgrading, supporting, and troubleshooting Windows 10, Microsoft Office 2016, printers
• Familiarity with remote access systems and remote troubleshooting procedures.
• Basic understanding of server environments and the ability to diagnose common server-related issues.

🎁 Benefits

• Remote work: The position is designated as remote.
• Inclusive workplace: A professional environment committed to respecting and supporting individuals
• People-focused culture: An organizational emphasis on employees, customers, and collaboration.