Service Desk Engineer

📋 Description

• Provide first-line support via phone, chat, email and remote sessions.
• Diagnose and resolve endpoint, mobile, AV and peripheral issues.
• Run conference meetings and Townhalls.
• Manage user lifecycle across Entra ID, Microsoft 365, and third-party platforms.
• Provision and manage devices via Intune/Jamf.
• Log, update and resolve tickets within SLA targets.

🎯 Requirements

• A relevant third-level qualification or equivalent practical experience in IT support.
• ITIL Foundation (desirable)
• CompTIA / Microsoft Fundamentals (desirable)
• 2+ years in IT support or similar role.
• Experience supporting Windows 11 and macOS.
• Proficiency in Microsoft Office / Microsoft 365 applications.

🎁 Benefits

• Competitive pay and benefits, including a performance-based annual bonus.
• Fully subsidised VHI health insurance and pension matching up to 4%.
• Generous time off and flexible working, including 25 days’ annual leave.
• Ability to work abroad for up to 20 days a year.
• Comprehensive wellbeing support, including HeadsUp and EAP.
• Growth and recognition culture with training and study support.