Service Desk Engineer (Level 1)

📋 Description

• Monitor and support LAN, WAN, and other network services to ensure optimal performance.
• Manage and report on client backup systems, including investigating and resolving failed backups.
• Provide technical support to clients via phone, email, and ticketing systems.
• Troubleshoot and resolve incidents and service requests within SLA requirements.
• Assist with IT installations, hardware configuration, and deployment of PCs, servers, and network
• Maintain accurate documentation and update tickets regularly in ConnectWise.

🎯 Requirements

• Must be a NZ Citizen or hold permanent residency
• Must have a NZ Driver's License (Full or Restricted)
• Experience in IT support, service desk, or customer support environments.
• Good understanding of Microsoft systems, networking, LAN/WAN infrastructure, and internet
• Strong troubleshooting, problem-solving, and diagnostic skills.
• Excellent communication and customer service skills.

🎁 Benefits

• A friendly team environment with a strong technical support network.
• Opportunity to work with the IT industry's latest technologies.
• Internal career growth for high performers and IT super-stars
• An opportunity to earn while you learn with our Certification Bonus Program
• EAP Program – Raise limited. Three free sessions per year.
• Cost price on products from our suppliers