Service Desk Engineer (Weekend)

📋 Description

• Triage issues created in the ticketing system (Jira Service Management) and own issues until they
• Diagnose, analyze, troubleshoot and resolve IT problems for client platforms
• Provide guidance to client personnel to empower users to help themselves
• Lead conversations and talk clients through configuration of the platform
• Work as part of a Service Desk team, receiving and handing over tickets in a 24/7 support
• Work with SLAs and adhere to service timelines, responding to incidents based on severity levels

🎯 Requirements

• 0-2 years of experience in technical support or IT service desk roles
• Familiar with e-commerce concepts and terminology
• Experience of triaging issues created in a ticketing system
• Confident in working with vendor platform support teams to resolve issues
• Business savvy and IT literate with strong technical aptitude
• Comfortable working a fixed weekend night schedule — 2 nights per week on rotation across Friday

🎁 Benefits

• Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills
• An inclusive and safe environment: We’re truly committed to building a culture where you are
• AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets
• Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time
• Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of