Added
14 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

windows networking microsoft office itil microsoft 365

📋 Description

  • Provide first-level tech support via phone, email, and chat
  • Troubleshoot desktops, laptops, printers, mobile devices, apps, and networks
  • Document incidents and resolutions in the ticketing system
  • Escalate issues when needed to specialized teams
  • Deliver timely, accurate resolutions with strong customer satisfaction
  • Follow up with users to ensure issues are resolved

🎯 Requirements

  • High School Diploma or equivalent required
  • Associate's or Bachelor's degree preferred
  • HDI SCA, ITIL Foundation, MS 365 Fundamentals certifications
  • 1-2 years in tech support or service desk
  • Windows OS and MS Office troubleshooting
  • Basic networking concepts

🎁 Benefits

  • Savings Fund: 13% company contribution
  • Pantry Vouchers: 9% monthly
  • Christmas Bonus: 25 days
  • Vacation: 12 days after first year
  • Vacation Premium: 40%
  • Anniversary Bonus: 10 days base salary
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