Service Desk Level 1 Analyst

📋 Description

• Respond to incoming phone calls, emails, and chat messages requesting technical support
• Log all service desk interactions in the ticketing system
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic
• Resolve technical issues when possible and escalate when necessary
• Ensure timely and accurate resolution of all service desk requests
• Conduct follow-up with customers or employees to ensure satisfaction

🎯 Requirements

• High school diploma or equivalent required
• Associate or bachelor's degree in computer science or related field preferred
• Relevant certifications (or pursuing): HDI Support Center Analyst (HDI-SCA), ITIL Foundation
• 1-2 years of experience in a technical support role, preferably in a service desk environment
• Strong customer service skills with the ability to explain technical information to non-technical
• Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting

🎁 Benefits

• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• You Pick a Day paid holiday
• FSA and HSA options
• Pet insurance