Service Desk Level 1 Analyst (Mexico)

📋 Description

• Be the first point of contact for technical support via phone, email, and chat.
• Troubleshoot desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and escalate when needed.
• Ensure timely and accurate resolutions while delivering exceptional customer service.
• Follow up with users to confirm satisfaction.
• Participate in special projects that enhance service delivery.

🎯 Requirements

• High school diploma or equivalent; associate or bachelor’s preferred.
• HDI-SCA, ITIL Foundation, Microsoft 365 Fundamentals.
• 1–2 years in technical support or service desk.
• Windows OS and Microsoft Office proficiency.
• Basic network troubleshooting; ITIL familiarity a plus.
• Strong customer service and ability to explain tech clearly.

🎁 Benefits

• Savings / Monthly 13% cap.
• Pantry vouchers 9% deposited every month.
• Christmas bonus: 25 days of daily income.
• Vacations - 12 days after the first year.
• Anniversary bonus - 10 days of base salary.
• Major medical insurance covers you and your immediate family.