Service Desk Manager

📋 Description

• Develop and own end-to-end Service Desk and Incident Management processes
• Build and lead a cohesive team across multiple geographic locations
• Collaborate with business stakeholders to ensure needs are met
• Measure, monitor and review processes using KPIs and CSFs
• Manage and forecast resources to ensure appropriate skill levels
• Support bid responses, costing, and development of service offerings

🎯 Requirements

• ITIL v4 Foundation
• NPPVL3 + SC clearance required
• Extensive service desk management experience in a complex organisational structure
• Strong stakeholder management
• Resource management skills
• Excellent customer service skills and ability to innovate

🎁 Benefits

• Private Medical Cover funded by NEC for Employees
• 25 days paid holiday with option to buy/sell
• 4 x basic salary life assurance cover funded by NEC
• Group Pension Plan with employer contributions up to 8.5%
• Flexible benefits selection
• Employee assistance programme