Service Desk Specialist with French

📋 Description

• Act as the primary point of contact for users requiring IT support.
• Log, prioritize, and manage incidents and service requests through the ITSM platform, in line with
• Provide 1st and 2nd-line support, including diagnosis and troubleshooting of user-reported issues.
• Provide support for Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint
• Support user onboarding/offboarding and Microsoft 365 usage-related requests.
• Troubleshoot authentication, access, MFA, account lockout, and sign-in issues.

🎯 Requirements

• Spoken languages: fluent French and English (B2/C1)
• Experience in a Service Desk, Help Desk, or End-User Support environment.
• Experience supporting Microsoft 365 users and workplace technologies.
• Familiarity with authentication, access management, and MFA-related support activities.
• Experience managing incidents and service requests within an ITSM platform.
• Strong customer service and communication skills.

🎁 Benefits

• Permanent contract
• Competitive salary
• Performance bonus
• Expense account for holidays
• Meal tickets and gift vouchers
• Training opportunities