Service Desk Technician

📋 Description

• Resolve escalated Tier 2 service desk tickets involving operating system configuration, application
• Diagnose and repair desktops, laptops, printers, peripherals, and other endpoint devices.
• Troubleshoot VPN, Wi-Fi, LAN, TCP/IP, DNS, and DHCP connectivity issues for on-site and remote
• Administer and support Windows 11, Microsoft 365, Microsoft Teams, Adobe Acrobat, Exchange/Outlook
• Perform user account management, software and hardware installation, operating system
• Support patch management through MECM and ELM/BigFix and ensure systems remain compliant with

🎯 Requirements

• At least 4 years of IT help desk experience, including help desk administration and end-user
• Strong verbal and written communication skills, with the ability to work independently with
• Advanced troubleshooting skills and familiarity with ticketing systems and ITIL-aligned service
• Experience with Windows 11, Windows Server 2022, Microsoft 365, Exchange/Outlook, Active Directory
• Experience troubleshooting TCP/IP, DNS, DHCP, VPN, and network connectivity.
• Hands-on experience supporting endpoints, printers, mobile devices, and user-facing technology.

🎁 Benefits

• Salary range of $60,000–$90,000.
• Comprehensive benefits package.
• Health, dental, and vision insurance options.
• Full-time W-2 employment.
• Remote work opportunity.
• No relocation benefits provided.