Complies with ticket procedures, creating tickets immediately when contact is made with the
As part of an enterprise help desk team, handles daily maintenance and monitoring of managed
Comply with all ticket and call center metrics (measured in daily reports)
Review tickets assigned daily and keep customers up to date on any and all changes
Support client voice issues, to include VoIP and SIP services
Staff split / rotational Client Service Center (Help Desk) phone shifts (coverage windows for

🎯 Requirements

Secret Level DoD Security Clearance - required
CompTIA Security+ certification - required (valid certification on day one of employment)
High School Diploma and 7-9 years of experience
Windows Desktop Operating Systems (Windows 10)
Working knowledge of Microsoft Active Directory
Microsoft Office Products (O365/2016) Teams, Skype for Business, Outlook

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