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11 days ago
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windows macos tcp/ip dns active directory

📋 Description

  • Respond to incoming support requests via phone, email, the ticketing system, and in person.
  • Diagnose and resolve basic hardware issues, including desktops, laptops, printers, and peripherals.
  • Administer Microsoft 365 and Entra ID: mailboxes, licensing, security groups, shared resources, and
  • Troubleshoot common software problems in standard business applications.
  • Handle password resets, account lockouts, and access permission requests.
  • Provide basic network connectivity troubleshooting.

🎯 Requirements

  • Working knowledge of Windows and macOS operating systems.
  • Solid working knowledge of Microsoft 365 administration.
  • Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
  • Experience with Active Directory user management.
  • Comfort using remote support tools.
  • Systematic troubleshooting approach and ability to research and apply solutions independently.

🎁 Benefits

  • Potential progression to Tier 2 Support, specialized technical roles, or other IT paths based on
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