Troubleshoot, resolve and document IT issues across networking, hardware, software
Support 1000+ colleagues, mostly on Apple devices
Act as the first line of support and escalate to wider team
Facilitate employee onboarding and help new colleagues get started
Contribute to projects and ongoing service improvements

🎯 Requirements

2 to 4 years of service desk experience
Customer-first mindset
Strong troubleshooting skills, including unfamiliar systems
Experience administering Google Workspace and Slack
Experience with Jira or similar service management tool
Ability to work independently, stay organized, prioritize workload

🎁 Benefits

Regular feedback and performance reviews
Fair and transparent salary reviews
Opportunities for internal moves and promotions
Support for career development and new skills

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