Service Desk Technician (Remote)

📋 Description

• Provide services and support for customers of Trace3’s Service Desk offerings.
• Act as a customer liaison for the Service Desk team as assigned.
• Update runbook documentation as required or requested.

🎯 Requirements

• High school diploma or GED required.
• Minimum 2 years of experience with IT systems and applications.
• Experience with Microsoft Active Directory, Outlook/Exchange/O365.
• Knowledge of VPN technologies and end-user computing peripherals.
• Certifications: CompTIA A+, Network+; MS-900 preferred.
• Strong communication and interpersonal skills; ability to adapt to rapid change.

🎁 Benefits

• Medical, dental, and vision plans for you and dependents.
• 401(k) with employer match, health savings account, life insurance, LTD.
• Competitive compensation and training/development programs.
• Snack-friendly major offices and collaborative culture.
• Work-life balance with generous paid time off.