Keyloop

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Service Improvement Manager

Added

6 days ago

Location

🇨🇿 Prague

Type

Full time

Salary

Upgrade to Premium to se...

Related skills

data analysis salesforce saas change management itil

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead design and execution of the service improvement roadmap aligned to goals.
Identify and prioritise improvement opportunities via data analysis and stakeholder input.
Drive root cause analysis for recurring failures and implement permanent fixes.
Own Salesforce Service Cloud roadmap, governance, and enablement across Customer Enablement.
Drive adoption and optimization across Customer Enablement (process, enablement, training, and comms).
Foster strong cross-team relationships to remove silos and accelerate improvement delivery.

🎯 Requirements

Proven track record in service improvement leadership.
Salesforce Service Cloud owner with case mgmt, SLAs, automation, and dashboards.
Data-driven decisions to drive process improvements.
Excellent stakeholder management and communication.
ITIL, Lean, or Six Sigma understanding.
PMP/PRINCE2 or equivalent qualification.

🎁 Benefits

Inclusive culture and diverse workforce.
Training and career progression opportunities.
AI-enabled tools to boost creativity and productivity.

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