Service Management Coordinator

📋 Description

• Lead and maintain Service Transition process documentation aligned with ITIL best practices
• Coordinate transition of projects into ICT Operations, including readiness assessments and go-live handover
• Proactively identify transition risks, gaps, and timeline constraints; escalate and track resolution
• Develop communication procedures for all service transitions; align operational teams and stakeholders
• Design, produce ITSM reporting for Service Transition, Incident, and Problem Management
• Support Incident and Problem Management; contribute to root cause analysis and improvements

🎯 Requirements

• Bachelor's degree plus 3 years of relevant experience
• ITIL Foundation certification with hands-on Service Transition experience
• Minimum 3 years in Service Management, preferably Service Transition
• Minimum 2 years in Project Management, Operational Readiness, or IT Operations coordination
• Stakeholder Engagement or Business Relationship Management experience
• Experience authoring process docs and Knowledge Base Articles in English to production standard