Service Manager Australia

📋 Description

• Lead TOMRA's end-to-end service operation across Australia
• Responsible for Field Service, Customer Care, Technical Training, and Project Installations
• Drive continuous improvement and develop teams
• Influence business performance and shape the future of service delivery
• Balance strategic leadership with hands-on involvement in the field
• Travel regularly across Australia (up to 50%) to stay close to customers, projects, and team

🎯 Requirements

• 6+ years' leadership experience and 10+ years' experience within service, technical, operations, or
• Experience leading multi-functional teams across field service, customer care, technical support
• Proven track record of developing high-performing teams and delivering results in complex
• Experience across after-sales service, field service operations, customer support, installations
• Strong commercial and financial acumen, including responsibility for budgets, KPIs, costs, and
• Experience leading geographically dispersed teams, building engagement, accountability, and

🎁 Benefits

• Birthday leave
• Superannuation employer contribution paid on top of base salary
• Eight weeks of fully paid parental leave to all eligible employees
• Onsite car parking
• Employee referral bonus
• Jubilee program