Service Manager II

📋 Description

• Manage the end-to-end incident management lifecycle, triaging technical events, coordinating
• Lead post-incident reviews (PIRs) and drive problem management to reduce recurrence risk.
• Define and refine service management processes and SOPs based on ITIL/ITSM principles.
• Serve as a liaison between engineering teams, customer success, leadership, and customers for
• Analyze operational data and trends to drive proactive improvements and service stability.

🎯 Requirements

• Proven commercial experience in Major Incident Management, Problem Management, and Relationship
• Practical experience with ITIL principles and ITSM frameworks.
• ITIL v4 or v3 certification.
• Educated to degree level or holds equivalent relevant industry experience.
• Strong interpersonal and effective communication skills.

🎁 Benefits

• Be part of a team of innovators at Anaplan, optimizing business decision-making with AI-infused
• Opportunity to work with top global companies like Coca-Cola, LinkedIn, Adobe, and LVMH.
• Hybrid work role with the option to work from the York office a minimum of 2 days per week.
• Collaborate with a globally and culturally diverse team.
• Diversity, Equity, Inclusion, and Belonging (DEIB) commitment ensures a respectful and inclusive