Service Model Transformation Manager

📋 Description

• Lead service model transformation: Evolve and maintain the future-state service model as program
• Assess operational impacts: Evaluate how program decisions affect customer and advisor experiences
• Identify gaps and operational requirements: Analyze current-state and target-state processes to
• Translate strategy into action: Develop practical recommendations, define accountable owners, and
• Coordinate multiple workstreams: Manage concurrent priorities and deliverables, ensuring work is
• Establish operating model governance: Develop and facilitate governance frameworks that clarify

🎯 Requirements

• Relevant professional experience: Progressive experience at a manager or senior manager level in
• Business acumen: Strong understanding of how strategic objectives, customer and advisor needs
• Strategic and analytical thinking: Demonstrated ability to evaluate business impacts, identify
• Service transformation expertise: Experience developing or evolving operating models, service
• Cross-functional program delivery: Proven ability to coordinate interdependent work across product
• Governance and decision-making: Experience establishing accountability structures, clarifying

🎁 Benefits

• Competitive annual salary: CAD $70,500–$117,500, depending on qualifications, skills, experience
• Performance-based incentives: Eligibility for incentive programs and compensation linked to
• Comprehensive health benefits: Access to customizable medical, dental, and vision coverage.
• Mental health support: Resources and benefits designed to support psychological well-being.
• Insurance coverage: Short-term and long-term disability insurance, life insurance, and accidental
• Family-building support: Benefits that may include adoption assistance, surrogacy support, and