Service Operations Representative

📋 Description

• Manage and resolve all incoming service requests and operational issues that occur
• Troubleshoot and resolve complex, non-standard customer problems using industry and process
• Ensure all documentation is accurate, complete, and adheres to established best practices for
• Monitor the 'Unassigned' Mid-Market queue and take immediate action to manage incoming volume. (30%)
• Respond promptly and expertly to internal communications (e.g., Slack) regarding complex Mid-Market
• Maintain current, expert knowledge of all service expectations and best practices for ongoing

🎯 Requirements

• 3–5+ years in service/logistics roles (e.g., Logistics, Supply Chain, Vendor Operations, B2B
• Proven experience managing third-party vendors and haulers, enforcing strict Service Level
• Demonstrated ability to deliver high-touch, empathetic, solution-oriented customer service in
• Strong analytical and problem-solving skills; ability to analyze operational data/metrics to
• Comfortable navigating complex B2B software environments (e.g., HubSpot, Salesforce, Zendesk, ERP
• Strong, dynamic verbal and written communication skills

🎁 Benefits

• 3% bonus on top of hourly pay
• Remote work opportunity
• Recognition as 2023 SEAL Business Sustainability Awards, Pittsburgh Business Times' Best Places to
• Potential for organizational visibility and direct influence