Service Operations Representative

📋 Description

• Manage and resolve all incoming service requests and operational issues that occur
• Apply industry and process knowledge to troubleshoot and resolve complex, non-standard customer
• Ensure all documentation is accurate, complete, and adheres to established best practices for
• Monitor the 'Unassigned' Mid-Market queue and take immediate action to manage incoming volume
• Respond promptly and expertly to internal communications (e.g., Slack) regarding complex Mid-Market
• Maintain current, expert knowledge of all service expectations and best practices specific to the

🎯 Requirements

• 3–5+ years in service/logistics roles (e.g., Logistics, Supply Chain, Vendor Operations, B2B
• Proven experience managing third-party vendors and haulers, pushing for timely issue resolution
• Demonstrated track record of delivering high-touch, empathetic, solution-oriented customer service
• Strategic thinker with the ability to grasp tactical details, organize, manage multiple projects
• Strong analytical and problem-solving skills; ability to analyze operational data/metrics to
• Comfortable navigating complex B2B software environments (e.g., HubSpot, Salesforce, Zendesk, ERP

🎁 Benefits

• Competitive pay range of $21 - $24.04 per hour with 3% bonus.
• Remote position based in the United States.
• Opportunity to be part of a people-first culture recognized by multiple awards.
• Collaborative and dynamic work environment.
• Chance to contribute to sustainable waste operations and innovation.