Service Representative II-2

📋 Description

• Handle incoming calls and inquiries from customers and moving service providers, providing timely
• Process order modifications and manage fulfillment-related issues, including same-day and next-day
• Coordinate order replacements by confirming availability with service providers, presenting
• Process payment release requests and respond to requests for assistance during active jobs.
• Manage cancellation requests and ensure all changes are communicated accurately to the relevant
• Follow established workflows and brand policies when resolving customer and service provider

🎯 Requirements

• At least two years of prior customer service experience.
• Experience working with U.S.-based business teams.
• Excellent written and verbal English communication skills.
• A positive, empathetic, and professional approach when interacting with customers, service
• Strong time management, organizational skills, and a dependable work ethic.
• Ability to learn and retain product information, apply policies consistently, and navigate

🎁 Benefits

• Annual salary: ₹6,00,000–₹8,00,000, depending on experience, skills, relevant knowledge, market
• Eligibility for sales incentives, subject to applicable program guidelines and approvals.
• Night shift allowance in accordance with company policy.
• Medical insurance and accident insurance.
• Retirement benefits.
• 12 company-paid holidays annually.