Service Support Analyst

📋 Description

• Diagnose and resolve issues on Windows, Chrome, MacOS and Linux devices
• Provide local and remote desktop support to 2000+ users in 51 offices
• Set up and configure new laptops and desktops
• Assist with onboarding/offboarding per HR and IT procedures
• Provide IT training to internal end users
• Travel to other Ebury offices worldwide, sometimes on short notice

🎯 Requirements

• Advanced understanding of Windows OS, Linux, Mac OS X and Chrome OS
• Networking and cloud technologies fundamentals
• Google Workspace applications and products
• MS Office suite
• English language proficiency (written and verbal)
• Desirable: ITIL knowledge

🎁 Benefits

• Competitive starting salary with annual discretionary bonus
• Dedicated mentorship from experienced managers
• Cutting-edge technology and tailor-made tools
• Clear, accelerated career progression paths
• Dynamic and supportive culture with teamwork
• Generous benefits package including health care