Service Support Analyst - IT Services

📋 Description

• Diagnose and resolve issues on Windows, Chrome, Mac and Linux devices
• Provide local and remote desktop support to 2000+ users in 51 offices
• Set up and configure new laptops and desktops
• Assist with onboarding/offboarding per HR IT procedures
• Deliver IT training to internal end users
• Manage IT hardware/software procurement and IT projects

🎯 Requirements

• Advanced Windows/Linux/Mac OS X/Chrome OS
• Intermediate networking and cloud technologies
• Google Workspace and MS Office
• English communication (written and verbal)
• ITIL (desirable)

🎁 Benefits

• Competitive starting salary with annual discretionary bonus
• Dedicated mentorship and growth
• Cutting-edge technology and tools
• Clear, accelerated career progression
• Dynamic, supportive culture
• Generous benefits package including health and social benefits