Evolution

11-50 employees
48 jobs posted

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Service Support Specialist (Quality Assurance)

Added

15 minutes ago

Location

🇨🇦 Grand Rapids

Type

Full time

Salary

Salary not provided

Related skills

jira monitoring tools incident management tts sst

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📋 Description

Ensure all tables are operational without interruptions
Process game results per procedures to guarantee integrity
Escalate unresolved incidents to 2nd/3rd line via Jira or SST
Monitor critical application functions and logs; respond to alerts
Resolve real-time gaming floor incidents (hardware/software/network)
Handle player disputes affecting game integrity

🎯 Requirements

Secondary education required
Strong written and oral English skills
Strong computer literacy
Strong problem-solving skills
Strong attention to detail
Excellent communication skills

🎁 Benefits

Competitive hourly rate ($21)
Paid time off
Paid holidays
Medical, dental & vision insurance
Company paid life and AD&D insurance
Full training and growth opportunities

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