Lead workshops and multiple implementations from a customer strategy standpoint
Define customer needs, determine strategies, develop plans/proposals and make recommendations
Own business requirements and priorities with clients/end users
Conduct impact analysis on existing business processes
Produce functional specs, wireframes, and mock-ups for delivery teams
Partner with technical team to conduct demos and tells with client end users

🎯 Requirements

6+ years in a business-related role
Strong knowledge of cloud-based business process architecture
ServiceNow platform knowledge preferred
Strong written and verbal communication skills
Ability to assess risk and facilitate, coach, and mentor teams
Ability to deliver high customer satisfaction and operate in a matrixed, change-driven environment

🎁 Benefits

ServiceNow certifications opportunity and ongoing education
Supportive, diverse workplace with equal opportunity employment

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