ServiceNow Business Consultant

📋 Description

• Lead and animate client workshops to understand business needs and co-design the right solutions
• Partner with business leaders to assess, analyze, and improve business processes
• Translate business and functional requirements into epics, user stories, and scalable technical
• Facilitate stakeholder workshops, discovery sessions, and process improvement discussions
• Advise clients on ServiceNow capabilities and industry best practices
• Provide end-to-end training and support to end-users and key stakeholders

🎯 Requirements

• 3+ years of experience in ServiceNow configuration and functional consulting
• Strong understanding of ServiceNow platform capabilities and enterprise workflow processes
• Fluent in Dutch and English; excellent communication skills with technical and non-technical
• Ability to convert complex functional needs into technical specifications
• Experience with Agile/Scrum methodologies and product backlog management
• Strong documentation, analytical, and problem-solving skills