ServiceNow Change and Release Manager

📋 Description

• Take end-to-end operational ownership of Change and Release Management processes within ServiceNow
• Evaluate change requests independently, assess technical and operational risks, and determine the
• Review Change Records to ensure they contain the required Computer System Validation evidence and
• Plan, coordinate, and execute complex release schedules across multiple concurrent workstreams
• Manage dependencies, risks, approvals, and timelines across release activities to support
• Lead Change Advisory Board meetings and facilitate effective decision-making around proposed

🎯 Requirements

• 8+ years of total IT or IT service management experience.
• At least 5 years of direct, hands-on experience leading ServiceNow Change and Release Management
• Proven experience managing change controls within validated GxP or similarly regulated IT
• Strong understanding of audit trails, validation evidence, Computer System Validation, and
• Deep knowledge of ITIL frameworks, with ITIL v4 certification strongly preferred.
• Clear understanding of the relationship between Change and Release Management and Incident and

🎁 Benefits

• Fully remote work arrangement.
• Europe-based contract opportunity.
• Freelance/contract engagement.
• 40 hours per week.
• Planned start date of October 2026.
• Opportunity to work on enterprise ServiceNow governance within the pharmaceutical industry.